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Church Farm Holiday Village Testimonials

Church Farm :
Church Farm has got a really friendly atmosphere and is with out doubt the most pleasant Heaven site we have visited to date

Church Farm :
This was our 3rd holiday at one of your parks and we already have another booked for September. Our 2 young children really enjoy them and value for money is excellent which is our primary reason to keep coming back!

Church Farm :
Had a fantastic time, the kids where well catered for. Had a relaxing and fun time. The Fun Works staff work really to hard to ensure the children had a great time. Thanks and we will see you all again.

Review

 We have visited Church Farm every year for the last 5 years now and have never been let down by the site or staff. Yes, we have had issues with caravans but the staff have always apologised and given us an alternative/upgrade. My only negative is that the mash and barrel is very hit and miss with the food quality, apart from their vegan salad which is amazing, and no neither my wife or children are vegan, it just tastes real good.

I have always read poor reviews about staff not being apologetic or professional when it comes to handling customers and their complaints, well this time I witnessed it first hand and thought I would get in there first when before the other party tries downing the staff for his issue. Long story short; a man complained about a hair in his drink (could’ve come from anywhere), and all the bar lady said politely was that she couldn’t see one and offered to give him another one. The man continued to rant and be disrespectful to the staff and requested a full refund, which he got, but that wasn’t enough. Eventually the shift manager requested he make a formal complaint at head office and that he should leave a complaint at reception also, which in my opinion is very professional, especially how she kept her calm throughout.
All I’m trying to say is, take the negative reviews with a pinch of salt as a lot of people will try anything to get a free ride if you get what I mean.

I will finish with a suggestion for the management team, I think you should run a loyalty scheme for regular haven campers who can receive vouchers, discounts or free upgrades if they reach a certain amount of visits etc, it’s good for you and the public.

Finally, Ray who greets you at the main gate on arrival is an absolute diamond.

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